Information

CLOSING DAYS

Normal opening days: We are closed every Tuesday. Any orders placed on Tuesdays for immediate delivery will be delivered on the following Wednesday

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If you have any queries or questions what-so-ever, please do not hesitate to contact us. We will be more than happy to help. Our top priority is to deliver your sentiment exactly as you would like it to be sent!

The easiest and quickest way to resolve any queries you may have is to call us on 0151 637 2227 during working hours. Alternatively, you can use our contact form. We attend to our email on a constant basis during working hours.

The information given herein is to help you in your use of our site and constitutes our full Terms and Conditions.


ORDERING

Ordering flowers online is easy. We have a simple, easy to navigate site with a clear and concise cart system that only takes a couple of clicks for you to order what you want! You can pay either by credit or debit card using Stripe. Card payments are governed by Stripe's privacy policy. If you have a Paypal account you can also pay by Paypal. All payments are completely secure.

payments 

The recipient details are entered during checkout, so we can only accept one named recipient and delivery address per order. If you have ordered more than one item, shipping discounts will apply and you will only be charged for one delivery.

Substitution Policy

Most products are available in a range of sizes and packaging options, so you have plenty of choice. It is rare that we don't have the exact flowers in stock for any of our items, but some flowers are very seasonal, and others may be unavailable at market at the specific time of your ordering, or during busy peak periods some varieties may run out of stock, so we do have to have a substitution policy. We reserve the right to substitute flowers or colours, at the discretion of the florist, with similar flowers of equal high quality and similar or higher value.

Card Messages

All flowers are delivered with a small card on which you can write your own short message. Please use the notes box on the checkout page to write your message. Please be aware, the cards on which we write your messages are small (business card sized) so there is limited space. Therefore, even though the notes box will allow unlimited characters, we cannot write lengthy passages on these cards and will have to shorten your message if it is too long. 

Order confirmation

Once you have placed and paid for your order, the automatic system will send you one or two emails. The first is your "Receipt of order" confirmation from Sue Makin Flowers and, if you have paid using Paypal the second is an email receipt from Paypal confirming your payment was successful. So please be careful to enter your email address correctly and be sure to check your email regularly. 

We then manually check the details of your order and if all the delivery details are correct, we will confirm via email that your order has been accepted and is being processed for dispatch. 

Almost all orders go through without a hitch! However, if we encounter any problems with your order, such as invalid delivery address, then we will need to contact you to query these. In the unlikely event that we can not accept your order, or we have been unable to contact you to resolve any problems, you will be notified by email that your order has been cancelled and a full refund issued. 

Ordering in Advance

You are welcome to order in advance of our stated deadlines. Most of our customers order at least two days prior to the stated delivery date.

It is actually beneficial to place your order at least two days prior to the stated deadline for ordering. This gives us plenty of time to check and confirm the details, resolve any problems, order in all the necessary flowers, plants and or mechanics, and to organise the delivery schedule. This becomes especially important during busy peak periods such as Christmas, Mother's Day and Valentine's Day, when volumes of work are greatly increased.

There is no limit to how early you can place your order. A few of our customers place their Christmas orders in October! You can trust us to take care of your order, and be assured that it will be delivered on your requested date of delivery (with the exception of non-working days).


DELIVERY

Standard delivery charge for Wirral deliveries is £5.00. However, if you would like to collect your flowers directly from our shop, then you can add the COLLECT255 discount code at checkout, which means that you won't be charged for delivery. 

Please note: this is not a free delivery code. If you use this code, then your order will be made and will be waiting in the shop for you to collect. No delivery, even if a delivery address is given, will be made. Items which have been ordered for collection, but are not collected before we close on the expected date of collection will not be eligible for a refund. 

Delivery Dates

Please use the notes box on the checkout page to specify your desired delivery date. Next day delivery is available on most bouquets in our catalogue. Orders must be placed before 3pm for next day delivery. Please state your desired delivery date in the notes box on the checkout page.

We require at least four days notice for funeral flowers, so that we may source exactly the right flowers for your design. Important: in the notes box on the checkout page, please be sure to state the name of the deceased and the time of the funeral. 

Please note: we do not deliver on Tuesdays as our shop is closed. The only exceptions are funeral flowers, the 23rd December, 24th December, 13th February and 14th February. Orders placed within a one working day period for next day delivery which is a Tuesday and are not during the peak periods specified above will be delivered on the Wednesday.

During busy peak periods, such as Christmas, Valentine's Day and Mother's Day, the last date for guaranteed delivery may be earlier than one working day. Please see each specific item for required notice. 

Delivery Addresses

Please be sure to enter the full name (first and surname) of the recipient and the correct and full delivery address. If the address you have given cannot be verified using the Royal Mail Postcode Finder then we may need to contact you to verify the address. 

The delivery address is entered during checkout, so we can only accept one named recipient and delivery address per order. If you have ordered more than one item, shipping discounts will apply and you will only be charged for one delivery.

We can only deliver to the following destinations in Wirral: 

Arrowe Park, Arrowe Park Hospital, Barnston, Bebington, Bidston, Birkenhead, Bromborough, Brookhurst, Burton, Caldy, Clatterbridge, Clatterbridge Hospital, Claughton, Clifton Park, Dacre Hill, Devonshire Park, Eastham, Egremont, Frankby, Gayton, Grange, Greasby, Heswall, Hooton, Hoylake, Irby, Leasowe, Liscard, Little Neston, Meols, Moorside, Moreton, New Brighton, Ness, Neston, New Ferry, Newton, Noctorum, Parkgate, Pensby, Port Sunlight, Poulton, Prenton, Raby, Raby Mere, Rock Ferry, Saughall Massie, Seacombe, Spital, Storeton, Thingwall, Thornton Hough, Thurstaston, Tranmere, Upton, Wallasey, West Kirby, Willaston, Windle Hill, Woodchurch, Woodhey. 

Unfortunately we can not deliver to any other destinations in the UK, nor to any international (outside of UK) destinations. We deliver to our local area only. If you place an order to any other district not named in this list then your order will have to be cancelled and refunded.

Deliveries to places of business may be delivered to reception only, and not directly to the named recipient. 

Delivery Times

Unfortunately we cannot guarantee delivery times, with the exception of funeral and wedding flowers. Your order will be scheduled in to the days deliveries according to area.


AMENDING YOUR ORDER

If you would like to amend any details of your order you must notify us as soon as you possibly can. Usually e-mail is the fastest way of contacting us, especially if you are outside of the UK. We check our incoming mail constantly. We will accommodate your wishes wherever possible although it may not always be possible to make the changes you request, especially if the order is for imminent delivery and has been made and / or delivered. 


CANCELLING YOUR ORDER

If you would like to cancel your order you must notify us as soon as you possibly can and not later than 36 hours in advance of the scheduled delivery date. We require at least four working days notice if you would like to cancel an order for funeral flowers. As all our products are bespoke, made to order and perishable products, your purchase is not covered by the Consumer Contracts Regulations (formerly the Distance Selling Regulations). Therefore all cancellations requested later than these notice times are subject to a cancellation fee to cover wastage charges incurred up to the value of your order. 


PRIVACY POLICY

We do not disclose customer's or recipient's information to third parties, except for the purposes of processing, effecting and dispatching orders if necessary. We do not send unsolicited (or spam) e-mail. We will e-mail you with regards to an order you have placed or an enquiry you have made. Data collected by this site is used to take and fulfill customer orders, administer and enhance the site and service, and we only disclose information to third-parties for delivery purposes. Cookies are used on this shopping site, but only to keep track of the contents of your shopping basket once you have selected an item. The personal information which we hold will be held securely in accordance with our internal data protection procedures, security policy and English law.

Cookies

Our site uses cookies. These are are a safe and necessary type of computer code that allows ours and many other websites to function properly. They are used on our site to keep track of the contents of your basket, and to transfer information over to the payment providers for payment. By using our site and the checkout facility you are confirming that you agree to the use of cookies on our site.


FURTHER INFORMATION

Products

Our substitution policy applies. Therefore all products shown on this site are representations of the designs that will be reproduced by the florist who prepares your order and as such we cannot guarantee that your product will look exactly like the design shown in the picture.

All orders for bouquets and flowers arrangements are dispatched with care cards detailing the care and handling of our products. These give all the information required to ensure the longevity of your product. Whilst we guarantee the use of the best quality products, once dispatched we make no guarantees as to the vase life or longevity of our products, because as a perishable product this is wholly dependent upon their care and conditions.

We are not liable for any damage to persons or property caused by negligence or misuse of our products (other than that which is directly the responsibility of Sue Makin Flowers).

Typographical Errors

Spelling errors - We have tried to the best of our ability to ensure that all spellings on our site are correct, including those of place names. We cannot guarantee, however, that there are no spelling errors on the site and ask for your patience and understanding. 

Pricing errors - In the event that a product is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for a product listed at the incorrect price. We reserve the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit / debit card / Paypal account charged. If you have already paid for the purchase and your order is cancelled, we shall issue a refund to your card for the amount of the incorrect price and we will notify you of this by e-mail.

Limitation of Liability

In no event will Sue Makin Flowers be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortuous action, arising out of or in connection with the use of the site.

Disclaimer 

Sue Makin Flowers does not warrant that the functions contained in the website will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. This site and the information, names, images, pictures, logos and icons regarding or relating to Sue Makin Flowers and its products and services (or to third party products and services), is provided "as is" and on an "is available” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. 

Copyright

The entire content included in this site, including but not limited to text, graphics or code is the copyrighted property of Sue Makin Flowers and is protected by international copyright law. You may display or print portions of the material from the different areas of the site solely for your own non-commercial use. Any other use, including but not limited to the reproduction, distribution, transmission, resale, lease, public display or performance of the content of this site is strictly prohibited. All rights not expressly granted to you are reserved by Sue Makin Flowers.

General 

We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Sue Makin Flowers web site from time to time. We will post any changes on the site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access this web site. Changes will be effective immediately after the posting of any such change and all subsequent dealings between you and us shall be under the new terms and conditions. Additionally, we reserve the right to suspend, restrict or terminate access to the Sue Makin Flowers site for any reason at any time.

These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Sue Makin Flowers website, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1998 (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy.

A person who is not a party to the agreement between you and Sue Makin Flowers has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that Act. 

Save in respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.

Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.